WARRANTY
1) WARRANTY TERMS AND CONDITIONS
This Warranty applies to all products sold by LG CREATIVE LAB sas Di Feniello Luciano & C. (hereinafter referred to as LG Lesmo), VAT/ID number 02725000968, with registered office at 20855 Lesmo (MB), Via XXV Aprile No. 10, and operational office (laboratory) at 23871 Lomagna (LC), Via Magenta No. 39, acting as the Manufacturer of the goods. Any matters not covered by this agreement shall be governed by specific written agreements reached between the parties. An updated version of this document will be available at the web address https://www.lg-lesmo.it/warranty.
2) DEFINITIONS, DURATION, AND TERMS OF VALIDITY OF THE LEGAL WARRANTY
The Legal Warranty applies to both the Consumer and the Professional/Company. Consumer, as defined in Article 3, letter a) of the Consumer Code, refers to "a natural person acting for purposes unrelated to entrepreneurial, commercial, artisanal, or professional activities, if any." Professional/Company, on the other hand, as defined in Article 3, letter c) of the Consumer Code, refers to "a natural or legal person acting in the exercise of their entrepreneurial, commercial, artisanal, or professional activity, or their intermediary" and who requests an invoice as the purchase of the goods is connected to such activity. The Legal Warranty covers defects arising from the manufacturing process that may occur:
within the first 24 (twenty-four) months following the date of delivery or collection of the goods, for Consumers;
within the first 12 (twelve) months following the date of delivery or collection of the goods, for Professionals/Companies.
The warranty operates without the Consumer or the Professional/Company having to activate it or pay any amount. For the warranty to be applicable, the date of delivery or collection of the goods must be proven by a delivery document issued by the Manufacturer or by another probative document that shows the date of purchase, collection, or delivery of the goods, as well as the identifying details of the order and purchase (including the type and model of the goods). In order for this Warranty to be fully valid during the aforementioned period, it is necessary that:
a) in the case of the Consumer, the goods are used for purposes unrelated to their entrepreneurial or professional activity, if any;
b) in any case, any repair intervention is carried out by personnel authorized by the aforementioned Manufacturer, using exclusively original spare parts provided by the Manufacturer.
3) SUBJECT OF THE LEGAL WARRANTY
The Legal Warranty provides for the free restoration of the goods through repair and/or replacement in case of manufacturing defects or non-conformity, as determined and confirmed by the Manufacturer, with respect to the product's characteristics as identified in the accompanying documents present at the time of purchase and/or shipment. Parts no longer in production are exempted.
The transportation service provided by LG Lesmo, whenever possible, is always chargeable and always at the requester's expense, as specifically quoted to them, according to the conditions stated at the following address: [link to delivery/shipping conditions]. Repairs and/or replacements made under warranty do not affect the warranty conditions acquired at the time of delivery or collection and do not result in extensions or renewals of the warranty itself. After 24 (twenty-four) months - in the case of the Consumer - or 12 (twelve) months - in the case of the Professional/Company - from the date of collection or delivery of the goods following their purchase, the Legal Warranty will be considered expired. Any repairs and/or component replacements that occur after the period covered by this document or that do not comply with any of the aforementioned conditions will be entirely and exclusively at the requester's expense.
4) EXCLUSION OF THE LEGAL WARRANTY
Without prejudice to the rights that the Consumer has against the Manufacturer, their direct contractor, under Directive 1999/44/EC and Legislative Decree of 6 September 2005, No. 206 (Consumer Code), the following are not covered by the Legal Warranty: aesthetic components, components subject to wear and tear, components no longer in production, as well as interventions on defects and/or malfunctions due to: improper, negligent, or careless use; improper use in the case of Consumers, non-domestic use (bars, restaurants, laundries, commercial activities in general, communities, offices, etc.); repairs carried out with non-original spare parts and/or by unauthorized technical personnel from LG Lesmo; damages caused during transportation by unauthorized technical personnel from LG Lesmo; damages caused by weather and natural events, or circumstances that, in any case, cannot be attributed in any way to manufacturing defects of the goods. Therefore, in the event that technical intervention is carried out by LG Lesmo personnel in relation to the aforementioned, the transportation costs, labor costs, and costs of the components necessary for repairs and/or replacements will be borne exclusively by the requester.
5) TERRITORIAL EXTENSION OF THE LEGAL WARRANTY
This Warranty is valid throughout the European territory, including the Vatican City and the Republic of San Marino. The requester forfeits this Warranty if they use the goods outside the territories previously designated.
6)LIMITATION OF THE MANUFACTURER'S LIABILITY
LG Lesmo disclaims any responsibility that may directly or indirectly arise from persons or things as a result of failure to comply with all the specifications indicated in the relevant instructions, especially regarding warnings about product usage and maintenance terms.
USEFUL INFORMATION FOR EXERCISING RIGHTS
In order to improve the service and reduce the intervention time, we kindly ask customers to provide LG CREATIVE LAB Support with the data of the item being called. In particular, they are kindly requested to fill in the following form https://www.lg-lesmo.it/assistenza.
Last update: 15/12/2022
This Warranty applies to all products sold by LG CREATIVE LAB sas Di Feniello Luciano & C. (hereinafter referred to as LG Lesmo), VAT/ID number 02725000968, with registered office at 20855 Lesmo (MB), Via XXV Aprile No. 10, and operational office (laboratory) at 23871 Lomagna (LC), Via Magenta No. 39, acting as the Manufacturer of the goods. Any matters not covered by this agreement shall be governed by specific written agreements reached between the parties. An updated version of this document will be available at the web address https://www.lg-lesmo.it/warranty.
2) DEFINITIONS, DURATION, AND TERMS OF VALIDITY OF THE LEGAL WARRANTY
The Legal Warranty applies to both the Consumer and the Professional/Company. Consumer, as defined in Article 3, letter a) of the Consumer Code, refers to "a natural person acting for purposes unrelated to entrepreneurial, commercial, artisanal, or professional activities, if any." Professional/Company, on the other hand, as defined in Article 3, letter c) of the Consumer Code, refers to "a natural or legal person acting in the exercise of their entrepreneurial, commercial, artisanal, or professional activity, or their intermediary" and who requests an invoice as the purchase of the goods is connected to such activity. The Legal Warranty covers defects arising from the manufacturing process that may occur:
within the first 24 (twenty-four) months following the date of delivery or collection of the goods, for Consumers;
within the first 12 (twelve) months following the date of delivery or collection of the goods, for Professionals/Companies.
The warranty operates without the Consumer or the Professional/Company having to activate it or pay any amount. For the warranty to be applicable, the date of delivery or collection of the goods must be proven by a delivery document issued by the Manufacturer or by another probative document that shows the date of purchase, collection, or delivery of the goods, as well as the identifying details of the order and purchase (including the type and model of the goods). In order for this Warranty to be fully valid during the aforementioned period, it is necessary that:
a) in the case of the Consumer, the goods are used for purposes unrelated to their entrepreneurial or professional activity, if any;
b) in any case, any repair intervention is carried out by personnel authorized by the aforementioned Manufacturer, using exclusively original spare parts provided by the Manufacturer.
3) SUBJECT OF THE LEGAL WARRANTY
The Legal Warranty provides for the free restoration of the goods through repair and/or replacement in case of manufacturing defects or non-conformity, as determined and confirmed by the Manufacturer, with respect to the product's characteristics as identified in the accompanying documents present at the time of purchase and/or shipment. Parts no longer in production are exempted.
The transportation service provided by LG Lesmo, whenever possible, is always chargeable and always at the requester's expense, as specifically quoted to them, according to the conditions stated at the following address: [link to delivery/shipping conditions]. Repairs and/or replacements made under warranty do not affect the warranty conditions acquired at the time of delivery or collection and do not result in extensions or renewals of the warranty itself. After 24 (twenty-four) months - in the case of the Consumer - or 12 (twelve) months - in the case of the Professional/Company - from the date of collection or delivery of the goods following their purchase, the Legal Warranty will be considered expired. Any repairs and/or component replacements that occur after the period covered by this document or that do not comply with any of the aforementioned conditions will be entirely and exclusively at the requester's expense.
4) EXCLUSION OF THE LEGAL WARRANTY
Without prejudice to the rights that the Consumer has against the Manufacturer, their direct contractor, under Directive 1999/44/EC and Legislative Decree of 6 September 2005, No. 206 (Consumer Code), the following are not covered by the Legal Warranty: aesthetic components, components subject to wear and tear, components no longer in production, as well as interventions on defects and/or malfunctions due to: improper, negligent, or careless use; improper use in the case of Consumers, non-domestic use (bars, restaurants, laundries, commercial activities in general, communities, offices, etc.); repairs carried out with non-original spare parts and/or by unauthorized technical personnel from LG Lesmo; damages caused during transportation by unauthorized technical personnel from LG Lesmo; damages caused by weather and natural events, or circumstances that, in any case, cannot be attributed in any way to manufacturing defects of the goods. Therefore, in the event that technical intervention is carried out by LG Lesmo personnel in relation to the aforementioned, the transportation costs, labor costs, and costs of the components necessary for repairs and/or replacements will be borne exclusively by the requester.
5) TERRITORIAL EXTENSION OF THE LEGAL WARRANTY
This Warranty is valid throughout the European territory, including the Vatican City and the Republic of San Marino. The requester forfeits this Warranty if they use the goods outside the territories previously designated.
6)LIMITATION OF THE MANUFACTURER'S LIABILITY
LG Lesmo disclaims any responsibility that may directly or indirectly arise from persons or things as a result of failure to comply with all the specifications indicated in the relevant instructions, especially regarding warnings about product usage and maintenance terms.
USEFUL INFORMATION FOR EXERCISING RIGHTS
In order to improve the service and reduce the intervention time, we kindly ask customers to provide LG CREATIVE LAB Support with the data of the item being called. In particular, they are kindly requested to fill in the following form https://www.lg-lesmo.it/assistenza.
Last update: 15/12/2022